|Live Remote Assistance
|Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.|
|How to Get Support:
|A member of our support team will talk with you first to determine the nature of the problem.|
|You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.|
|How It Works:
|Step 1:||Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.|
|Step 2:||You are prompted to download a small virus-free plug-in.|
|Step 3:||With your permission, your support representative can view your screen and share control of your mouse and keyboard.|
|Step 4:||You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.|
LAN Support representative page
FAMHS IS account required.
All information concerning a patient and the nature of his/her visit is confidential and
should never be discussed other than in the performance of your duties.
All users are responsible for protecting a patient's privacy.
Use of this web page indicates your acceptance of this policy.